Simentra to represent Support Wizard in Europe

Support Wizard appoint Simentra as their European sales division in a Technology Sales Agency contract to attract international customers to the prestigious list of North Amercian clients.

Palo Alto, USA, London, UK and Belfast, N.Ireland 18th November 2002

Simentra Ltd, a company dedicated to providing a cost effective, low risk and fast route to international sales revenues for early stage and venture capital backed high growth technology companies announced today that Support Wizard, Redwood City, California, have appointed the company as their European sales division in a new program using the Simentra Technology Sales Agency service.
Support Wizard provide an Award winning helpdesk and Customer support solution that streamlines the technical support operations of small to midsize organizations by integrating web-based, e-mail, fax, and telephone communications into a single, easily maintainable system.

Built on a knowledgebase with a searchable FAQ interface, it enables customers to help themselves at any time of day and, if they don't find the answer they need, to submit their question by email or web-form, 24/7, for faster results. Its powerful workflow and escalation rules automatically route incoming questions to the appropriate people, send automatic notifications, and ensure reliable communication and improved response times.

"Support Wizard is used by leading companies primarily in the technology, financial services, education and research, and government sectors. Clients such Chevron Texaco, InforMax, Merrill Lynch, Fujitsu, MySQL, and AskJeevesas have used our products to leverage the explicit value from our helpdesk solutions. We hope that our relationship with Simentra will help extend that sales presence in Europe quite significantly" commented Colin Earl, CEO from Support Wizard.

Simentra Ltd are delighted at the prospect of applying their Technology Sales Agency model for Support Wizard from their Business Acceleration Centre in Bracknell, UK. The process will involve working on behalf of Support Wizard to source, identify, introduce and co-ordinate sales for the company working in conjunction with their headquarters in California. Paul Dallimer, a founder of Simentra, commented on the unique value that the Support Wizard solutions provide to potential users in the European marketplace,

"With their reputable client list, Support Wizard have demonstrated that their Helpdesk and Customer Support solution adds immense economic value, enhances the end user experience and provides a customisable model for a web based support application. I have no doubt that this will be a successful venture in Europe continuing from their growth in North America."

Simentra have recently launched Technology Sales Agency as a Business Acceleration process for technology companies in North America who wish to market test and sell their products in Europe. Simentra minimise the risk of international market expansion by providing a unique sales environment to gain early sales success and establish a platform for consolidated growth in Europe.

About Simentra Ltd

Simentra Ltd is an International Risk Assessment company dedicated to providing intelligent and cost effective solutions to government, private corporations and the emergency services sector. The company Charter Series offers a range of assessment, fusion and training products and services to mitigate the risks associated with modern society and business practice and prepare for associated response protocols. Simentra is a subsidiary of AssetCo PLc in the UK www.assetco.com . Simentra has offices in Belfast (Northern Ireland), London (UK), and Houston (USA).

For more information, please visit http://www.simentra.com/